MAKE IT EASY – SET UP A RECURRING ORDER

A recurring order means your chosen items are delivered automatically on a regular schedule.

You can change, add to or delete products each time if you wish, as long as it is before your card payment renewal date. This date is from the time you set up your order.

1. LOG IN OR CREATE AN ACCOUNT

• Go to ‘My Account’’ on our website:  organiclivingsc.com.au
• Existing customers: enter your email and password, then select Log in.
• New customers:  Register your email and a link to set your password will be sent to your email.
• From “My account” you to click on the subscription tab where you can cancel, view next payment date, change payment and view products in your subscription.
• Note you can’t change your products from this page – I will explain how to do this.
• Extra info: You can click on orders tab, view and order the same products again (this isn’t reoccurring however).

2. MAKING A NEW SUBSCRIPTION FOR RECURRING PRODUCTS

• Go to shop -> product page and browse.
• Click on the product image to bring up more details. Select quantity.
• Here you will see the option for one time purchase or recurring order.  We are doing the recurring order.
• Select how often you would like to receive a delivery, either 1, 2 or 4 weekly. Note: The products are easy to change in the future, but not the frequency. If you want to change the frequency in the future you will need to cancel that subscription and start another, which is easy to do.  
• To start a NEW subscription, Click, “add to cart”. You can view cart to see the details, shipping etc.
• To add more to your subscription repeat the steps – Click product image,  where you will see more details, select quantity, click reoccurring, select the same frequency and add to cart.
• Continue to add all the products you want.
• View cart, change quantities if needed, select shipping option and proceed to checkout.
• For recurring orders, you need to enter your credit card or link details for payment. It won’t accept transfers.

3. CHANGING AN EXISTING SUBSCRIPTION

• If you already have an EXISTING subscription and want to add or change products.
• Click on the product image, to bring up more details. Select quantity and recurring order. 
• Select the same frequency as the existing subscription. It needs to be the same as your existing timeframe.  Note: If you want to change the frequency in the future you will need to cancel that subscription and start another, which is easy to do.  
• Click “add to an existing subscription”. You will see the recurring products, then Click “add to subscription”.
• Your subscription page will be shown. This is where you can also remove any other products you don’t want by clicking the cross next to the product.  Confirm this action and the changes will be made.
• To add more product repeat – click on product image, select recurring order, select the same frequency as your existing subscription, click “add to existing subscription” and again click “add to subscription”.
• Continue to add all the products you want this way.
• View cart, change quantities if needed, select shipping option and proceed to checkout.
• For recurring orders, you need to enter your credit card or link details for payment. It won’t accept transfers.

4. COMPLETE YOUR CHECKOUT

• Select checkout.
• Confirm your delivery address and contact details.
• Any notes about where to leave the esky box.
• Check shipping. Click free shipping if over $80 as this doesn’t automatically select as yet.
• Choose a payment method. For reoccurring orders transfer or cash on pick up isn’t available.
• Tick I’ve read and agree to T&C.
• Select Place order.
• Your payment method will be charged automatically before each scheduled delivery.

5. MANAGE YOUR SUBSCRIPTION / RECURRING ORDER – an email will be sent 2 days prior to payment date.

• Log in, go to My Account, Subscriptions tab to:
• View your next payment date. Delivery will be either Tuesday or Thursday after your payment date.
• Change payment detail.
• To pause or skip a delivery – you will have to notify me 0407270901 or info@organiclivingsc.com.au
• Cancel your subscription – click cancel in the action section under payment.

Please make any changes before the order cut-off time.

If you need help, contact us with your order number & the change you need 0407270901 info@organiclivingsc.com.au