Frequently Asked Questions.
Where do you deliver & on what days?
We only deliver on the Sunshine Coast, keeping things local. If you’re unsure whether your address is included, please contact us before placing an order.
We operate two main delivery runs across the Sunshine Coast.
Tuesday – Run
Tewantin, Noosa, Sunshine Beach, Peregian, Coolum, Marcoola, Twin Waters, Bli Bli, Diddillibah, Kiels Mountain, Woombye, Palmwoods, Eudlo, Nambour, Yandina, Maroochy River, Yandina Creek, Doonan, Eumundi, Cooroy, Black Mountain, Pomona and Cooroibah.
Thursday – Run
Maroochydore, Buderim, Alexandra Headland, Mooloolaba, Mountain Creek, Buddina, Kawana, Meridan Plains, Currimundi, Caloundra, Golden Beach, Pelican Waters, Little Mountain, Caloundra West, Baringa, Bells Creek, Banya, Sippy Downs, Palmview, Mons and Forest Glen.
Fortnightly Thursday deliveries
Beerwah, Landsborough, Mooloolah Valley and Glenview.
We aim to deliver between 10:00am and 4:00pm, depending on the number and location of deliveries. Delivery times are estimates and may vary.
When do orders need to be in?
Orders close every Monday at 10.30am for that week’s delivery runs. Orders placed after the cut-off will be scheduled for the following week. Please ensure to include any delivery instructions in the comment section when placing your order and ensure any animals are secured on the day of delivery.
Do I need to be home for delivery?
No, you don’t need to be home. We deliver your frozen products in an insulted styrofoam esky with a commercial-grade ice pack, and we can leave it at your front door or another safe nominated spot. Please tell us your preferred location when you place your order. If you have any animals please ensure they are secured prior to the delivery drivers arrival.
How will my order arrive?
All meat products are delivered frozen in an insulated styrofoam esky with a commercial-grade ice pack to keep your products frozen. Please include any delivery instructions at checkout when placing your order.
How does the esky exchange work?
Your first delivery includes a styrofoam esky box and ice pack. For future deliveries, please leave your empty esky and ice pack out so we can exchange it for your freshly packed order in a new esky box.
Will my order stay cold?
Yes. All meat products are delivered frozen, packed in an insulated esky with a commercial ice pack. We’ve tested our packaging and it keeps products frozen for many hours under normal conditions. Once you receive the delivery (or receive our delivery text/photo), please move your items to your freezer as soon as possible.
Can I change or cancel my order?
You can change or cancel your order up until the cut‑off time of Monday 10.30am by contacting us directly. After the cut‑off, orders cannot be changed or cancelled.
Cost of delivery and minimum order?
Delivery is free for orders over $80
Orders under $80 have a $8 delivery fee.
What happens if a product is not available?
From time to time an item may be unavailable due to supply or farming conditions. If something you ordered isn’t available, we will let you know before delivery and offer a suitable substitute, backorder (for your next order), credit, or refund for that item.
Can I set up a recurring orders?
Yes, when you click on a product image, you will see more details about that product and you have the option to select once only or recurring either 1, 2 or 4 weekly basis. When you choose a recurring order, your order will automatically renew and your nominated payment method will be charged before each delivery. You can view your subscription details, including upcoming renewal dates, from your my account on the website.
For a step by step guide of how to set up a recurring order and to change products on your recurring order check out this guide
