Delivery Details

At Organic Living Sunshine Coast, our mission is to deliver high-quality organic meat and products from trusted farmers we know, straight to your door. We have carefully packed your goods to keep everything fresh and frozen.

Order cut-off times

Orders close every Monday at 10.30am for deliveries that week.

Orders placed after this time will be scheduled for the following week’s delivery.

Delivery schedule

We operate two main delivery runs across the Sunshine Coast.

Tuesday – Run
Tewantin, Noosa, Sunshine Beach, Peregian, Coolum, Marcoola, Twin Waters, Bli Bli, Diddillibah, Kiels Mountain, Woombye, Palmwoods, Eudlo, Nambour, Yandina, Maroochy River, Yandina Creek, Doonan, Eumundi, Cooroy, Black Mountain, Pomona and Cooroibah.

Thursday – Run
Maroochydore, Buderim, Alexandra Headland, Mooloolaba, Mountain Creek, Buddina, Kawana, Meridan Plains, Currimundi, Caloundra, Golden Beach, Pelican Waters, Little Mountain, Caloundra West, Baringa, Bells Creek, Banya, Sippy Downs, Palmview, Mons and Forest Glen.

Fortnightly Thursday deliveries
Beerwah, Landsborough, Mooloolah Valley and Glenview.

We aim to deliver between 10:00am and 4:00pm, depending on the number of deliveries scheduled for the day. As we continue to fine-tune our delivery runs, delivery times may vary slightly.

Once your order has been delivered, we will contact you, so you know your goods  has been delivered.

Delivery fees

• Delivery fee is $8 under $80 order.
• Free Delivery over $80.

Changing or cancelling your order

If you need to change or cancel an item in your order, this must be done before our weekly cut-off time of Monday at 10.30am.

After the cut-off time, orders are prepared for delivery and cannot be changed or cancelled.

Recurring orders

You can choose a recurring order on selected products, so you never run out of your regular favourites.

Here is a easy, step by step guide and downloadable word doc on how to set up a recurring order and change any products Recurring Order Information

We offer a recurring orders every, week, 2 weeks or 4 weeks. To create a recurring order, go to the product you want to add, click on the product image, choose quantity and then choose recurring and the frequency. The frequency has to be the same as the other products you have added to the recurring / subscription order. You will set up the payment details at checkout, your order will automatically renew on the schedule you choose, and we will prepare and deliver your goods in line with our normal delivery runs and cut-off times. An email reminder will be sent 2 days before your card is charged so if you need to make changes to your products you have time.

For recurring orders, your card or nominated payment method will be charged automatically on each renewal date according to your recurring schedule. You can log in to your account and go to My Account → Subscriptions to view your subscription / recurring details, see your next renewal date, and manage your recurring settings.

Recurring orders are still subject to product availability and our standard delivery terms. If an item in your recurring order is unavailable, we will contact you to arrange a substitute, backorder, or refund.

How your order arrives

All meat products are delivered frozen.

Your order will be wrapped up and packed in a reusable styrofoam esky with a commercial-grade ice pack to ensure it stays frozen during delivery. These eskies are sourced from vegetable boxes as part of our commitment to reusing available materials in a practical and sustainable way. We have trialled and tested this system and are confident that your products will remain safely frozen.

Do I need to be home?

No, you do not need to be home to receive your order. Please ensure you have included any delivery notes when you check out. If you have any animals please ensure they are secured prior to our delivery driver arriving.

Your frozen goods are wrapped and packed inside our styrofoam esky box with a commercial grade frozen ice pack to keep everything cold. Our packaging system has proven effective in keeping products frozen.

Will my order stay cold?

Yes. All meat products are delivered frozen and packed with care to maintain temperature during delivery.

We wrap your frozen goods and place them in our styrofoam esky with a commercial-grade ice pack. This system has proven highly effective at keeping your goods frozen.

Product availability

Due to the nature of farming and product supply, an item you ordered may occasionally be unavailable.

If this happens, we will contact you by the morning of delivery. You may choose to:

• Substitute for a similar product.
• Place the item on backorder for your next order.
• Receive a refund.

Payment options

You will be asked to pay for your order at our online checkout through our secure payment gateways.

We accept:

• Visa, Mastercard
• Bank Transfer
• Cash on pick up only at our Tewantin location and by prior arrangement.

For subscription (recurring) orders, your card will be charged automatically on each renewal using our secure payment gateway, based on the 1, 2 or 4 weekly schedule you selected at checkout.

If you would prefer to pay by bank transfer, our bank details are:  

Please send your payment receipt and name to 0407 270 901 or email info@organiclivingsc.com.au.

Cash is accepted for pickup orders at our Tewantin location only.

We do not accept cash on delivery, our delivery driver doesn’t carry cash.

We use Secure Server Software (SSL), which is the industry standard for secure ecommerce transactions. This technology encrypts your personal information, including your name, address and card details, so it cannot be read while being transmitted over the internet.

Pickup option

Pickup is only available from our Tewantin location by appointment. Cash is accepted on pickup.

Please contact us via 0407270901 or info@organiclivingsc.com.au to arrange a suitable pickup time.

Who will deliver your order?

Your order will be delivered in our esky boxes with commercial grade ice packs by one of our family team members.

By placing an order with us, you authorise Organic Living Sunshine Coast to leave your esky box unattended at your door or nominated delivery spot. If you have special delivery instructions, please include them when placing your order, for example: “Please leave the box under the house next to the door.”

Questions

If you have any questions, please contact our friendly team — we are always happy to help.

Contact Details

Tania 0407270901

Email: info@organiclivingsc.com.au