ORGANIC LIVING SUNSHINE COAST
PRIVACY POLICY
Effective Date: June 2026
This Privacy Policy describes how Organic Living Sunshine Coast (“we”, “us”, “our”) collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our Services, you consent to the collection and use of your personal information as described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
We collect personal information that you provide to us when you:
• Register an account or place an order;
• Contact us by phone, email, or through our website; or
• Subscribe to our communications.
This may include your name, email address, phone number, delivery address, billing address, and payment details.
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain technical information including your IP address, browser type, operating system, pages visited, and browsing behaviour. This information is used to improve our website and Services.
1.3 Cookies
We use cookies — small data files stored on your device — to enhance your browsing experience, remember your preferences, and assist with website functionality. You may disable cookies through your browser settings, but this may affect your ability to use certain features of our website.
2. How We Use Your Information
We use your personal information for the following purposes:
• To process and fulfil your orders, including Delivery;
• To communicate with you about your orders, account, and our Services;
• To send you marketing communications where you have consented;
• To improve, maintain, and develop our Services;
• To detect and prevent fraud and unauthorised activity;
• To comply with our legal and regulatory obligations; and
• For any other purpose disclosed at the time of collection or to which you have consented.
3. Marketing Communications
With your consent, we may send you promotional emails, SMS messages, or other communications about our products, special offers, and updates. You may opt out of marketing communications at any time by clicking any available unsubscribe link in emails from us, or by contacting us directly.
We will not send you marketing communications without your consent, and we will respect any opt-out request promptly.
4. Disclosure of Your Information
4.1 Third-Party Service Providers
We may share your personal information with trusted third-party service providers who assist us in operating our business, including:
• Payment processors for secure payment handling;
• Delivery and logistics partners;
• IT and website hosting providers; and
• Marketing and analytics platforms.
These providers are only permitted to use your information to perform services on our behalf and are required to keep it confidential.
4.2 Legal Requirements
We may disclose your personal information if required to do so by law, or in the good-faith belief that such disclosure is necessary to comply with a legal obligation, protect our rights or property, or prevent fraud or harm.
4.3 Business Transfers
If Organic Living Sunshine Coast is acquired, merged, or its assets transferred to another entity, your personal information may be transferred to the new owner as part of that transaction, subject to equivalent privacy protections.
4.4 No Sale of Information
We will never sell, rent, or trade your personal information to third parties for their marketing purposes.
5. Payment Security
We take the security of your payment information seriously. Credit and debit card transactions are processed through a secure, encrypted payment gateway. We do not store your full card details on our systems.
All data transmitted through our website is protected using Secure Sockets Layer (SSL) encryption. While we take all reasonable steps to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to meet our legal, accounting, or reporting obligations. When your information is no longer required, we will securely destroy or de-identify it.
7. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate, incomplete, or out of date. To make such a request, please contact us using the details below.
We will respond to your request as soon as reasonably practicable. In some circumstances, we may be required by law to decline access, in which case we will explain the reason for the refusal.
8. Children’s Privacy
Our Services are not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete that information promptly.
9. Overseas Disclosure
Some of our third-party service providers may be located overseas. We take reasonable steps to ensure that any overseas recipients handle your personal information in a manner consistent with the Australian Privacy Principles. By using our Services, you consent to the transfer of your personal information to overseas service providers where necessary for the provision of our Services.
10. Complaints
If you have a complaint about how we have handled your personal information, please contact us in the first instance. We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post any updates on our website and, where appropriate, notify you by email. We encourage you to review this Privacy Policy periodically.
Contact Us
For all enquiries, order issues, account matters, or privacy requests, please contact: